New Technical Support Director Joins ESRI Staff
Redlands, California—ESRI recently welcomed Michael Kim to head its Technical Support Division. Kim comes to ESRI as a customer relationship management (CRM) and contact center senior executive with more than 15 years' experience servicing Fortune 100 clients in the United States and Asia-Pacific. He has proven executive-level experience implementing the design of enterprise-level CRM and contact center infrastructures in global organizations. Kim's responsibilities as technical support director include management of support services operations with the goal of maintaining and growing ESRI's world-class customer service.
Kim is a recognized leader in the contact center management field as well as a member of the Genesys Executive Global CTI Advisory Board. His accomplishments in the industry have been covered internationally and documented by major media groups including CIO Magazine, E-week, and BNI Media Group. In CIO Magazine, Kim was recognized as one of the top 50 technologists of the decade. He has also personally launched and delivered CRM and contact center solutions for some of the largest global software releases in the world at Microsoft, Priceline.com, and Samsung Corporation.
"My professional goal is to create the best possible infrastructure to make the most out of each customer contact," says Kim. "ESRI's strong international presence and reputation for quality technical support both domestically and abroad is the perfect platform from which to do that."
Says ESRI president Jack Dangermond, "We are pleased to welcome Michael Kim to the ESRI family. Kim's wide experience and visionary drive for technical innovation in contact center management made him the obvious choice to lead our Technical Support Division."